AMC That Keeps Your Systems Running
Our Annual Maintenance Contracts (AMC) and IT support services ensure your infrastructure and software systems operate at peak performance with minimal downtime.
We provide comprehensive maintenance coverage for both hardware and software systems. From preventive maintenance to emergency support, our team is available to keep your operations running smoothly.
Choose Your Support Plan
Flexible plans to match your support requirements and budget
Basic
Essential Coverage
- Quarterly preventive maintenance
- Business hours support (9AM-6PM)
- Email & phone support
- Basic monitoring alerts
- Quarterly health reports
- On-site visits (chargeable)
- After-hours support
Standard
Recommended for Most
- Monthly preventive maintenance
- Extended hours support (8AM-8PM)
- Email, phone & WhatsApp support
- Proactive monitoring & alerts
- Monthly health reports
- 2 on-site visits/month included
- 24/7 support (limited)
Premium
Mission Critical
- Weekly preventive checks
- 24/7 support availability
- Dedicated support manager
- Real-time monitoring dashboard
- Weekly performance reports
- Unlimited on-site visits
- Priority escalation
All plans include remote troubleshooting, documentation, and SLA guarantees. Custom plans available for specific requirements.
What's Included in AMC
What's Included
- Preventive maintenance visits as per plan
- Hardware diagnostics and health checks
- Software updates and patches
- Performance optimization
- Backup verification
- Security audits and hardening
- Remote troubleshooting
- Configuration changes (minor)
- Documentation updates
- Monthly/quarterly reports
What's Not Included
- Hardware replacement costs (parts)
- Major upgrades or new installations
- Third-party software licenses
- Damage due to misuse or natural disasters
- Network issues from ISP
- Data recovery from physical damage
- Major architectural changes
- Training (can be added separately)
* Items not included can be quoted separately
Types of Support We Provide
Comprehensive coverage for all your IT needs
Hardware Support
Servers, storage, networking equipment, UPS, and all data center infrastructure components.
- Server maintenance
- Storage health checks
- Network equipment
- UPS & power systems
Software Support
Applications, portals, ERPs, and websites developed or maintained by our team.
- Bug fixes & patches
- Performance tuning
- Security updates
- Minor enhancements
Helpdesk Support
End-user support for day-to-day IT issues and queries through our dedicated helpdesk.
- Issue ticketing system
- Remote assistance
- User guidance
- Escalation management
Escalation Matrix
Clear SLA timelines for every priority level
System down, complete business impact
Major feature unavailable, significant impact
Feature degraded, workaround available
Minor issues, cosmetic, enhancements
Response and resolution times may vary based on AMC plan selected
Frequently Asked Questions
Need Reliable IT Support?
Let's discuss an AMC plan that fits your infrastructure and budget.